FAQ

If you no longer have the original packaging, you can return your order in any other packaging provided that it is properly sealed to prevent the items getting lost.

It is not necessary to write any delivery address on your package.

Remember, in the case of returns made at a drop point, you must fill out the return request. You do not need to include the printed receipt.

Please remember that the drop point return option is only available for online purchases. It is not valid for items that have been purchased in our physical stores.

If you want to modify or cancel your return request, please contact us so we can help manage this process.

Remember, you must hand over the items you wish to return within a 30-day period before the return period ends. If you have requested collection and this has not yet occurred, please contact us so we can arrange a new collection window.

Yes! To add a picture follow these simple steps:

1. Enter App Settings

2. Click the "Manage Questions" button

3. Click on the question you would like to attach a picture to

4. When editing your answer, click on the picture icon and then add an image from your library

Yes! Users can add video from YouTube or Vimeo with ease:

1. Enter App Settings

2. Click the "Manage Questions" button

3. Click on the question you would like to attach a video to

4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL

5. That's it! A thumbnail of your video will appear in answer text box

The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.